Hospitality & Guest Experience

Ishita Malhotra

Accomplished hospitality leader with 5+ years across luxury hotels, fine dining, and large-scale events in Australia and Canada. I've led front-of-house and banquet teams through hotel pre-openings, VIP in-room dining, and weddings for hundreds of guests, pairing operational excellence with genuine, thoughtful service.

Currently based in Ottawa, Ontario, with a growing focus on Canada's luxury hospitality and events industry, bringing international experience to elevate guest experiences here.

Photo
5+ Years
International Hospitality Experience
2
Luxury Properties — Four Seasons & W Hotel
2
Countries — Australia & Canada
20+
Team Members Trained & Led, W Hotel Pre-Opening
300+
Guests per Event — Weddings, Conferences & Celebrations

Experience

tap a role to expand

2026 — Now

Front of House Supervisor

Punjabi Chaap Corner
Ottawa, CA

Run daily FOH ops in a high-volume restaurant. Train staff; led the Indian Food Festival event.

Feb — Mar 2025

Volunteer, Sales & Marketing / F&B

DoubleTree by Hilton Ottawa Downtown
Ottawa, CA

Volunteered in Sales during the final term of my Event Management program to learn how contracts get signed across corporate, leisure, government, and group segments, while also supporting F&B service, including the 2025 Valentine's Day dinner.

2023 — 2024

Banquet Supervisor

W Hotel · Pre-Opening
Sydney, AU

Built banquet ops from the ground up, pre-opening. Trained and led 20+ team members as part of the pre-opening team. Managed rostering, inventory, WH&S compliance.

2022 — 2023

Manager-in-Training

Four Seasons Hotel
Sydney, AU

Ran In-Room Dining & Bar through peak occupancy. Delivered 100+ personalized VIP amenities.

2019 — 2022

Banquet Attendant

Four Seasons Hotel
Sydney, AU

Set up banquets for weddings & corporate events. Bridal attendant — coordinated wedding-day ops.

Core Expertise

01

Leadership & Team Development

02

Event & Banquet Management

03

Guest Experience Excellence

04

Operational Efficiency

05

Communication & Client Relations

06

Cross-Cultural Team Leadership

07

Large-Scale Event Execution (300+ Guests)

08

Vendor & Stakeholder Coordination

OperaMicrosInfrasys BirchstreetSeven RoomsOpenTable

Academic Project

Fundraising Event · Ottawa · 2024–25

Dave Smith Youth Treatment Centre

$4,801
raised · zero budget · 5-person team

Education & Recognition

2025

Global Supply Chain Management

Algonquin College · GPA 3.24/4.00
2024–25

Event Management

Algonquin College · GPA 3.77/4.00
2019–21

Bachelor of Business, Hotel Management

Le Cordon Bleu, Sydney · GPA 4.337/7.00
Certification

Designated Departmental Trainer

Marriott International — built a 100+ agenda training workbook and a tracking checklist for team-wide training records
Certification

Smart Serve

Ontario responsible alcohol service certification
Award

Dean's Honor List

Algonquin College