Hospitality & Guest Experience

Ishita Malhotra

Accomplished hospitality leader with 5+ years across luxury hotels, fine dining, and large-scale events in Australia and Canada. I've led front-of-house and banquet teams through hotel pre-openings, VIP in-room dining, and weddings for hundreds of guests, pairing operational excellence with genuine, thoughtful service.

Currently based in Ottawa, Ontario, with a growing focus on Canada's luxury hospitality and events industry, bringing international experience to elevate guest experiences here.

Photo
5+ Years
International Hospitality Experience
2
Luxury Properties — Four Seasons & W Hotel
2
Countries — Australia & Canada
20+
Team Members Trained & Led, W Hotel Pre-Opening
300+
Guests per Event — Weddings, Conferences & Celebrations

Experience

tap a role to expand

Jan 2026 — Aug 2026

Front of House Supervisor

Punjabi Chaap Corner
Ottawa, CA
▾

Run daily FOH ops in a high-volume restaurant. Train staff; led the Indian Food Festival event.

Feb — Mar 2025

Volunteer, Sales & Marketing / F&B

DoubleTree by Hilton Ottawa Downtown
Ottawa, CA
▾

Volunteered in Sales during the final term of my Event Management program to learn how contracts get signed across corporate, leisure, government, and group segments, while also supporting F&B service, including the 2025 Valentine's Day dinner.

2023 — 2024

Banquet Supervisor

W Hotel · Pre-Opening
Sydney, AU
▾

Built banquet ops from the ground up, pre-opening. Trained and led 20+ team members as part of the pre-opening team. Managed rostering, inventory, WH&S compliance.

2022 — 2023

Manager-in-Training

Four Seasons Hotel
Sydney, AU
▾

Ran In-Room Dining & Bar through peak occupancy. Delivered 100+ personalized VIP amenities.

2019 — 2022

Banquet Attendant

Four Seasons Hotel
Sydney, AU
▾

Set up banquets for weddings & corporate events. Bridal attendant — coordinated wedding-day ops.

Core Expertise

01

Leadership & Team Development

02

Event & Banquet Management

03

Guest Experience Excellence

04

Operational Efficiency

05

Communication & Client Relations

06

Cross-Cultural Team Leadership

07

Large-Scale Event Execution (300+ Guests)

08

Vendor & Stakeholder Coordination

OperaMicrosInfrasys BirchstreetSeven RoomsOpenTable

Academic Project

Fundraising Event · Ottawa · 2024–25

Dave Smith Youth Treatment Centre

$4,801
raised · zero budget · 5-person team

Education & Recognition

2025

Global Supply Chain Management

Algonquin College · GPA 3.24/4.00
2024–25

Event Management

Algonquin College · GPA 3.77/4.00
2019–21

Bachelor of Business, Hotel Management

Le Cordon Bleu, Sydney · GPA 4.337/7.00
Certification

Designated Departmental Trainer

Marriott International — built a 100+ agenda training workbook and a tracking checklist for team-wide training records
Certification

Smart Serve

Ontario responsible alcohol service certification
Award

Dean's Honor List

Algonquin College